Clinic Policies
Please review our clinic policies to ensure a smooth, positive experience for all patients and staff.
Important:By attending Omega Physiotherapy & Rehab, you agree to abide by the policies below. They exist to ensure quality care for every patient.
No Show & Late Cancellation Policy
- Cancellations require at least 24 hours' notice. Please contact reception to cancel — email is also accepted at info@omegaphysiotherapy.ca.
- Late cancellations or no-shows may be charged a cancellation fee so other patients can be offered your slot.
- Arrivals more than 10 minutes past your scheduled time may be rescheduled to allow full assessment time.
Appointment Guidelines
- Please arrive 10 minutes early for your first visit to complete intake and consent paperwork.
- Wear comfortable clothing that allows us to examine and treat the affected area.
- Bring a list of current medications, relevant imaging/reports and your insurance details.
Fees, Billing & Insurance
- We offer direct billing to most extended-health insurance plans (subject to your plan terms and coverage limits).
- WCB and motor vehicle accident (MVA) claims accepted — documentation supported throughout treatment.
- Any portion not covered by insurance is payable by cash, debit or credit card at the end of each visit.
Treatment Plans & Progress
- Your therapist will develop an individualized plan of care based on your assessment, goals and timeline.
- Progress reassessments occur periodically to adjust the plan — we communicate any changes with you directly.
- If a referral to another provider is appropriate, we will discuss it with you and coordinate as needed.
Confidentiality & Records
- Your health information is kept strictly confidential in accordance with Alberta's Health Information Act.
- Release of records requires your signed, written consent — we will only share information you have authorized.
- You may request a copy of your own records at any time; a small administrative fee may apply.
Virtual Physiotherapy
- Virtual sessions are conducted over a secure platform and require a quiet, well-lit space and stable connection.
- Home-exercise prescription and follow-up are provided digitally after your session.
- Some insurance plans cover virtual physio — please confirm with your provider before booking.
Conduct Standards
- We are committed to a respectful, welcoming and safe environment for patients and staff.
- Rude, aggressive or discriminatory behaviour towards staff or other patients will not be tolerated.
- In extreme cases, a patient may be asked to leave and further care may be discontinued.
Questions About Our Policies?
If you have any questions about our clinic policies, please don't hesitate to contact us.
Ready to Visit Our Clinic?
Call us or fill out our contact form to book your first appointment.